Security
Security and company-data isolation.
Operations360 is designed so each rental company works in a protected company workspace, with access controlled by identity, role and operational responsibility.
- Company workspace
- Identity and role
- Protected data
- Audit evidence
Protection across the operating system
Private company boundaries
Access checks are enforced by the service and data layers so authenticated users can work only within the company and operational scope they are authorised to use.
Identity and access
Authentication, optional multi-factor authentication and role-based permissions protect entry to the platform and sensitive operational actions.
Protected data and documents
Operational data is encrypted at rest. Documents are stored privately with versioning, and access is granted only through authorised product workflows.
Operational traceability
Important activity is recorded through application audit trails, infrastructure logging, monitoring and alerts to support investigation and accountability.
Resilience and recovery
The production foundation uses encrypted, private database infrastructure across multiple availability zones, with automated backups retained for 35 days and deletion protection enabled. Supporting queues and storage are encrypted and monitored.
Account control and support
Infrastructure and residency
Production infrastructure is operated in the AWS Mumbai region. Service dependencies and any approved subprocessors are reviewed before customer data is routed through them.
Permissions and audit logs
Role capabilities limit operational actions, while important changes and provider-delivery events retain an organisation-scoped audit trail.
Incident response
Monitoring and alerts support investigation and recovery. Customers can report a suspected incident privately to the security contact below.
Export, cancellation and deletion
Selected CSV exports are available today and consolidated self-service portability is in beta. Cancellation and deletion requests are handled through an authorised support process.
Have a security or privacy question?
Contact us privately and include only the information needed to understand your question. Do not send passwords or access codes.
Contact the security team